All clients must agree and sign Walk This Way terms and conditions prior to any services being provided.
Free ‘meet and greet’ consultations, prior to any booking, a consultation meeting has to be carried out - it is vital that the pet, owner and the pet sitter all meet prior to the booking to ensure the service is right for everyone and we place you under no obligation.
We provide force and pain free services and do not use or willwalk dogs on slip leds, choke, prong or shock collars. We also do ot use extendable leads and reserve the right to cancel/refuse any walks with this kind of equipment.
The owner is to make full disclosure of any quality or characteristic problems which might make your dog not suitable for walking, including behavioral or health problems, antisocial behavior; including aggression, incontinence or lack of house training and excessive loud barking or whining. Failure to do so may result in additional charges or cancellation of any future contract. Walk This Way reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/or other dogs.
Female dogs in season must be walked alone and will have a specially arranged quiet walk away from distraction.
Dogs will be walked in any kind of weather, however we reserve the right to apply personal judgment and cut short a walk if necessary because of extreme weather conditions (ie, heat, thunder storms, wind or extreme rain) for the safety of both the dogs and the walker.
The booked time is estimated only and whilst we make every effort to arrive at the time given, depending on road conditions and unforeseen circumstances.In adverse weather conditions please understand that we are still open and may be slightly delayed. If however, we are more than two hours overdue then Walk This Way will refund 50% of the walk. Please note that time starts from when the dog walker arrives at your property or arrival to the park/walk location.
All pets must not be fed within 1-2h prior to exercise
We are fully insured to walk up to six dogs at a time. Most of the time your dog will be walked with other dogs, unless a special agreement has been made.
Pets should be insured, and must be micro chipped and have a collar with tag displaying your initials, phone number and address.
All dogs being exercised must have up-to-date vaccinations, flea and tick treatments and de-wormer treatments.
The client must provide all items necessary for pets to be adequately cared for in the client's absence. (i.e., food, medication, leads, tags, collars, cat litter etc). Should pets require any additional supplies whilst in the care of Walk This Way, these will be purchased and added to the bill.
Any keys to be picked up or dropped off in person, not left in a “secure place” or posted through a letterbox.
We believe in maintaining the highest level of electronic security. Information will never be sold, or shared with an outside party. The information you provide to us is kept strictly confidential.House keys you provide to us will be treated with the utmost security.
We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number of a trusted third party should we be unable to make contact. However, we reserve the right to make decisions regarding your pet’s health provided it is at all times acting in the best interests of the pet and on the advice of a veterinary surgeon. The owner is responsible for payment of any veterinary fees incurred.
Walk This Way will always care for your animal as we would expect our own to be cared for, and whilst we will make every effort to ensure your pet is well looked after in your absence, we cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.
Cancellations - for cancellations of walks and day care 24h notice is required before scheduled walk.
- For cancelation of a photography session and play groups 48h notice is required.
If the required notice is not given charges will be applied in full for the cancelled period.
Full payment for services agreed should be made within 30 days of receipt of invoice via cash, cheque, bank transfer or PayPal. If payment is not made within this time 5% of the total bill will be added for each day that payment is overdue.